Total Quality, Inc. (TQI) is a leading, full-service cold chain logistics (CCL) company dedicated to the Life Sciences sector (pharmaceutical and biotechnology products). TQI has 18 years experience providing qualified truckload, less-than-truckload and CCL services to pharmaceutical, biopharmaceutical and generic drug manufacturers throughout the United States, Canada and Mexico. TQI’s experience, history of quality service, and focus on customer satisfaction have earned us the opportunity to serve the largest Life Sciences companies in the world, and we look forward to using this expertise to provide your company with a logistics solution that meets your high standards for safety, temperature control and reliability.
In addition to our premium cold chain services, Total Quality also offers a variety of other logistics services. Our dry van truckload and less-than-truckload services offer customers highly competitive rates on over-the-road transportation throughout North America. We also provide outsourced warehouse management in the Great Lakes region, providing value-added services such as unloading, picking and packing, staffing and customized KPI reporting.
Total Quality is committed to providing unparalleled value and customer service across all of its service platforms. Our partnership approach with our customers ensures that each customer receives the best possible service and serves as the foundation for a prosperous long-term relationship.
Total Quality, Inc. was established in 1992 by Terry Fewless as a logistics brokerage firm outsourcing primarily truckload and less-than-truckload transportation services to qualified trucking companies in the central and northern United States. TQI entered the cold chain logistics market in 1992, and today enjoys an excellent reputation as a high quality, full-service cold chain provider. Superior, on-time reliable service has made TQI a widely recognized name within the Life Sciences industry for cold chain logistics services.
Consistent with its roots as a family-owned company, Total Quality maintains a collegial and entrepreneurial atmosphere at its headquarters in Grand Rapids, Michigan. The employees of Total Quality are truly the root of all of the Company’s successes and growth over the years. A high value is placed on an individual’s ability to not only perform his/her function at a high level, but also that individual’s ability to work in and be a part of a team. As such, all employees, including management, utilize an open door policy to facilitate day-to-day activities and encourage the flow of ideas amongst all levels of personnel. Everyone at Total Quality has the opportunity to contribute to the success of the Company above and beyond just their individual roles.
Total Quality, Inc. is committed to attracting, training and maintaining a diverse workforce that is reflective of the marketplace. Our effectiveness at recognizing and developing the talents of people with different backgrounds, experiences and perspectives is key to our competitive edge. As such, we strive to create an environment in which the uniqueness of each person is valued, and where everyone is treated with dignity and respect without regard to race, gender, age, national origin, ethnic background, religion, culture or disability.
Total Quality, Inc. is also committed to diversity among our suppliers. Diversity of people, cultures and ideas enhances our relationships with stakeholders and strengthens our ability to provide innovative, high-quality logistics, transportation and warehousing services. Our purchasing practices encourage the establishment and growth of minority businesses, which helps expand economic benefits in our home state of Michigan and all the communities we serve.